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In this climate, how does ATG not melt with shame?

You’ll probably have seen — how could you have missed — Sunday in the Park with George, starring Jake Gyllenhaal, has postponed opening to 2021 as Theatreland’s closure continues.

Theatre has always been a cash-flow positive business; audiences typically pay months in advance for a show experience.

Sunday in the Park with George

Sunday in the Park with George

I had two tickets for a preview to Sunday in the Park with George.

This email arrived in my inbox.

“You do not need to do anything right now. We will be contacting all affected customers shortly with a full credit voucher worth the entire cost of your original booking, including all fees.”

Credit voucher?!

“You will be the first to be notified with the new season dates and will be able to redeem your voucher against tickets for any future performance of Sunday In The Park With George, as soon as the new booking period for 2021 has been finalised.”

WHAT

“The demand for this production has been unprecedented’ ATG’s appeal for our sympathy continues, “and as a valued ticket holder for this production, please stay tuned for exclusive content, behind the scenes looks, and casting news.”

‘Valued ticket holder’. Christ alive.

Ultimately, it is hard to see ATG’s handling of refund requests as anything less than misrepresenting their legal obligation to refund their customers.

For hard-up customers trying to get their hard-earned money back from ATG is the equivalent of wrestling a pig.

Instead of the coronavirus crisis bringing some kind of reckoning, certain parts of the industry are simply now suffering from their own virus and their very survival.

It comes as little surprise, then, that ATG, as with many other ticketing operators are offering credit vouchers as an alternative in the hope audiences will want to see a show when normal life resumes.

Credit vouchers will be worthless in the event that ATG collapses – this affects your legal rights, comrades.

So, I suggest people state explicitly that they want their money back in full and ask when they can expect the cash to be returned.

Something like this:

“I understand that my show [order number] on [date] has been cancelled postponed indefinitely and I therefore request a full refund. Please advise when I can expect to receive my money. For the avoidance of doubt, I do not accept a credit voucher.”
You are absolutely entitled to a cash refund by law, so for now continue to turn down any offers of an ATG credit voucher and insist on a refund.

Trustworthiness is at stake here and for ATG, the days of being able to just style it out with drinks vouchers and ‘priority booking’ may be numbered.

Useful contacts
ATG Customer services
help@atgtickets.com

ATG CEO
Markcornell@theambassadors.com

Jake Gyllenhaal and Annaleigh Ashford in Sunday in the Park with George at the Savoy Theatre, London from June 2020

Photo credit Matthew Murphy]

Ambassador Theatre Group Productions, Riva Marker and Jeanine Tesori in association with New York City Center have announced that tickets go on sale today for a strictly limited season of Sunday in the Park with George starring Jake Gyllenhaal and Annaleigh Ashford and directed by Sarna Lapine, at the Savoy Theatre. Preview performances will begin on 11th June 2020. Official opening night to be confirmed.

Sondheim and Lapine’s masterpiece follows painter Georges Seurat (Jake Gyllenhaal) in the months leading up to the completion of his most famous painting – A Sunday Afternoon on the Island of La Grande Jatte. Consumed by his need to “finish the hat”, Seurat alienates the French bourgeoisie, spurns his fellow artists, and neglects his lover Dot (Annaleigh Ashford), not realising that his actions will reverberate for the next 100 years.

This beautiful production began at New York City Center, it then transferred for a sold-out limited season at Hudson Theater on Broadway where it was met with universal critical and public acclaim.

Jake Gyllenhaal said: “Performing Sunday in the Park with George with the brilliant Annaleigh Ashford was one of the greatest joys of my career, I’ve also deeply missed the West End and so to be bringing Stephen Sondheim and James Lapine’s Pulitzer Prize-winning musical there alongside Annaleigh is both humbling and thrilling.”

Annaleigh Ashford said: “Sharing the masterpiece that is Sunday in the Park with George with audiences, has been one of the greatest pleasures of my artistic life. It is an honour to play Dot again with genius Jake Gyllenhaal and to tell this story of children and art to the great city of London.”

James Lapine & Stephen Sondheim said “We are thrilled that a London audience will get to see the recent Broadway production ofSunday in the Park with George with Jake Gyllenhaal and Annaleigh Ashford reprising their extraordinary performances. We also look forward to seeing them joined by a terrific British company.” 

Sunday in the Park with George was originally produced on Broadway by Ambassador Theatre Group, Carole Shorenstein Hays, Caiola Productions, Jeffrey Finn, Jere Harris and Darren Deverna, J/K/R/S, Claire-Bridget Kenwright, LD Entertainment, Benjamin Lowy Productions, Tulchin Bartner Productions, Jeanine Tesori, Riva Marker, in association with New York City Center (Arlene Shuler, President & CEO), and Adam Speers – Executive Producer for ATG.

The official opening night and full casting will be announced in due course.

Jake Gyllenhaal will be appearing in Sea Wall / A Life alongside Tom Sturridge for a limited engagement at Hudson Theater on Broadway from July 26th to September 29th.

The 2017 Broadway Cast Recording featuring Jake Gyllenhaal and Annaleigh Ashford is available to buy, download and stream now.  https://lnk.to/SundayLondonPR

 

LISTINGS

SUNDAY IN THE PARK WITH GEORGE

By Stephen Sondheim and James Lapine

Savoy Theatre
Savoy Court, London WC2R 0ET

First performance: 11th June 2020 at 7.30pm
Final performance: 5
th September 2020 at 7.30pm

Performance schedule: Monday to Saturday at 7.30pm, Wednesday and Saturday at 2.30pm

Box office details
www.sundayinthepark.co.uk
0844 871 7687
Prices from £25 (preview prices available)

T: @SundayWestEnd | I: @sundaywestend  | F: /SundayWestEnd

Stephen Sondheim’s musical Sunday in The Park With George moves to the Savoy London in June 2020 for a limited 16 week run

Sunday In The Park With George

Academy Award nominee Jake Gyllenhaal and Tony Award winner Annaleigh Ashford star in Stephen Sondheim and James Lapine’s Pulitzer Prize-winning masterpiece Sunday in the Park with George is coming to London for a strictly limited 16 week run at the Savoy Theatre from June 2020.

One of the most acclaimed musicals of all time – Sondheim and Lapine’s masterpiece follows painter Georges Seurat (Jake Gyllenhaal) in the months leading up to the completion of his most famous painting, A Sunday Afternoon on the Island of La Grande Jatte. Consumed by his need to ‘finish the hat,’ Seurat alienates the French bourgeoisie, spurns his fellow artists, and neglects his lover Dot (Annaleigh Ashford), not realizing that his actions will reverberate over the next 100 years.

Originating at New York City Centre, the subsequent transfer dazzled audiences and praised by critics, was one of the fastest selling musicals on Broadway. Destined to be the theatrical event of 2020 – be there to witness the musical about the art of making art – this is not your ordinary Sunday.

‘Destined to be forever spoken of with misty-eyed bragging rights by anyone who sees it.’
Ben Brantley, The New York Times

‘GENIUS! This fervent, enticing production reveals something all-too-rare: an abiding faith in the powers of art’
The Wall Street Journal

‘Jake Gyllenhaal is radiant. His searing theatrical presence and unwavering focus seems to consume and illuminate the dark. He has a voice of richly flexible timbre that confidently elicits the most delicate shades of passion and despair.’
The New York Times

‘Jake Gyllenhaal and Annaleigh Ashford are breathtakingly good’
Deadline