To London’s Other Palace, a rolling mess. Honestly, the full catalogue of stories would take more than a book to cover.

As you may now have read, a summarily letter was sent to casual front of house workers that had the professionalism of a Bank Holiday sing-a-long matinee of We Will Rock You.

The blanket letter sent from some kind of middle-management bunker began: “Dear Staff Member,” — have these people not heard of mail merge?

“I am writing to give you notice that your current contract with The Other Palace ends on 3rd September 2023. We have some new roles as detailed below available for the new show which starts on 8th September 2023.”

In 5 days? It went on to promise that the new roles with “fixed weekly hours” would mean “more stability within the team on all positions”.

Right you are. Aware that they can do whatever they want, though, the grim letter asks employees to send a brief paragraph for the role they wish to apply for and ‘why we should re-hire you’.

Where do you even start? It’s called fire and rehire – it seems nearly all corporate West End theatre operators are currently cynically exploiting things in this way to drive down casual workers pay and conditions. Join a union, kids. 

However, The Other Palace’s behaviour exposes much more than just low pay and poor terms and conditions; it also highlighted the significant legal imbalance that exists between arts workers and their employers.

But wait! A brazen statement followed: “The Other Palace issued a letter to FOH employees on casual & fixed-term contracts due to end on 3 Sept. We were pleased to let them know that there was the opportunity to continue working with us should they wish to be considered & are delighted by the number who are interested.”

There is simply no moral failing of theirs that would not cause their employees to passionately excuse it or love them more for it. Obviously. 

In a recent profile, fresh from a spin class, Other Palace artistic director Paul Taylor Mills said that he had stopped engaging in conversation on Twitter as an act of self-preservation. “It’s too aggressive for me.”

Fair enough. Bizarrely, a go-to phrase of Mr Taylor Mills is ‘Be Kind’.

Sorry what? Far be it for me to speak for all “real people”, but as a real person I have to say my overall impression is that the only people who are not usually being kind are the people in positions of power who deploy the phrase.

And yet, everything being someone else’s fault is surely not the most appealing strategy. 

Crucially, The Other Palace allegedly has and continues to put its loyal staff under tremendous stress and pressure. Why do we assume that they will do it for love?

In the meantime, key Theatre service staff are surviving on less and less. Where’s the sense and where’s the future in that? Where is SOLT?

Last week, one prominent West End theatre operator terminated FOH contracts with 2 weeks notice – one usher who contacted me said: “We didn’t even get a letter!” 

Of course, the entire theatre industry is facing the impact of a bleak economic reality, with the real challenges of Brexit and the hangover from the pandemic. Nobody disputes that.

But maybe corporate theatres like The Other Palace should think about treating casual workers with some dignity. As the cost of living crisis bites, maybe all theatres – Nimax, LW Theatres, Delftont Mackintosh and ATG should think of the ways that poor decision making, firing and rehiring loyal staff is impacting frontline staff and their wellbeing. And how about a little more transparency from West End Theatre owners around their commitment to paying staff Living Wage – not just Minimum wage.

These small steps may just help shift a theatre culture that currently sees nothing unusual in a cheap, often young drama school students, actors in the casual workforce subsidising its success.